We respect your rights to privacy under the Australian Privacy Act 1988 (Cth) (Privacy Act) and the New Zealand Privacy Act 1993. We comply with all of the Privacy Act’s requirements in respect of the collection, management and disclosure of your personal information.
2. What is your personal information?
3. What personal information do we collect and hold?
If you are a customer or potential customer of our network, we may collect the following types of personal information about you:
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our website.
4. How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
In some circumstances, we may collect personal information about you from our licensees, including as part of the operation of our business or the business of our licensees
5. What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
6. For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information in order to perform our business activities and functions, and to provide you with the best possible quality of customer service. We collect, hold, use and disclose your personal information for the following purposes:
7. Our website
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
8. Who do we disclose your information to?
We may disclose your personal information to:
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate or licensees.
9. Direct marketing materials
We may send you direct marketing communications and information about our services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth) and the New Zealand Unsolicited Electronic Messages Act 2007. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
We do not provide your personal information to other organisations for the purposes of direct marketing.
10. Do we disclose your personal information to anyone outside Australia?
We may disclose personal information to our related bodies corporate or licensees and third-party suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. We may disclose your personal information to entities located outside of Australia, including the following:
11. Security and data quality
We take reasonable steps to ensure your personal information is protected from misuse and loss and
from unauthorised access, modification or disclosure.
We strive to ensure the security, integrity and privacy of personal information that you submit to us through our website. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. We endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).
12. How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us
(see the details below). Where we hold information that you are entitled to access, we will try to
provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We
may charge you a reasonable fee to cover our administrative and other reasonable costs in providing
the information to you. We will not charge for simply making the request and will not charge for
making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
13. What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act, if applicable).
14. Contacting us
treatment of your privacy or a possible breach of your privacy, please email us
at [email protected] or contact our Privacy Officer using the details set out
below. We will treat your requests or complaints confidentially. Our representative will contact you
within a reasonable time after receipt of your complaint to discuss your concerns and outline options
regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely
and appropriate manner.
Please contact our Privacy Officer at:
Bespoke Property Co
Level 1, Suite 10, 51 Old Barrenjoey Road
Avalon Beach 2107 NSW
Tel: 02 9918 7888 (Monday - Friday)
Email: [email protected]